Frequently Asked Questions

How does the ordering process work?

Ordering from our website is simple! Just browse our selection, add your favorite items to your cart, and proceed to checkout. Follow the prompts to provide your shipping information and payment details, and your order will be on its way.

What are the shipping options?

We offer two shipping options to accommodate your needs.

Option 1: Shipping via Post typically takes 1 or 2 days.

Option 2: Pick-up at our headquarters in Arlesheim.

You can select your preferred shipping method during checkout.

Can I track my order?

Yes, absolutely! Once your order is processed and shipped, you'll receive a confirmation email with a tracking number. Simply click the tracking link provided in the email to monitor the status of your delivery in real-time.

Do you offer international shipping?

Currently, we only offer shipping within Switzerland. However, we're working on expanding our shipping options to reach more customers globally. Stay tuned for updates!

If you would like to order from outside Switzerland, please do not hesitate to contact us and we will do our best to accommodate your wishes.

Are your products suitable for dietary restrictions?

Yes, many of our products are designed to accommodate various dietary preferences and restrictions. All our products are plant-based. Be sure to check the product descriptions for specific information about ingredients and allergens.

How can I contact customer support?

If you have any questions, concerns, or feedback, wer are here to help! You can reach us via email at support@nestling.ch or through our website's contact form. We strive to respond to all inquiries promptly.

Do you offer gift options?

Yes, we do! Treat your loved ones to the gift of delicious and wholesome food with our gift options. During checkout, you'll have the opportunity to add a personalised message.

You did not find the answer you were looking for?

We would love to hear from you! Write us a short message via support@nestling.ch and we will get back to you as soon as possible.